All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All of our products are made to order, by hand. During higher traffic periods such as Christmas and Father's Day, we aim to get orders out as fast as possible. If you have a question about the status of your order, please send an email to firstname.lastname@example.org and we'll be happy to give an update!
Domestic Shipping Rates
All orders shipping within the USA have FREE SHIPPING!
Free local delivery is available for orders over $200 within Orleans and Jefferson Parish. For orders under $200, local pickup at our studio in Kenner, LA is available
Deliveries are made from 9 A.M. to 5 P.M. We will contact you via text message with the phone number you provided at checkout to schedule the best time to drop off your order
International Shipping Rates
We do ship across the globe, and can give yo a shipping quote usually the same day.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com